In the process of using vending machines in daily life, the problem of stuck goods can be quite a headache. It is really frustrating to pay well but the items cannot come out. But don't worry, today I'm here to share with you some solutions when encountering vending machine jamming problems, hoping to help you smoothly get your desired products.
1、 Preliminary judgment and simple operation
View prompt information
Nowadays, many vending machines are equipped with a fault prompt function. Once there is a problem such as stuck goods, the screen usually displays corresponding prompt messages, informing you roughly which aisle has a fault or the type of fault. So the first step is to carefully check the prompts on the vending machine screen and follow them to proceed with the next operation or judgment.
Wait for a moment and gently tap the vibration
Sometimes the goods may only get slightly stuck during the shipping process and not completely stuck. At this point, you can patiently wait for about ten seconds to half a minute to see if the product will fall off the shipping port on its own due to the internal operation of the machine. If the goods are still not shipped after waiting, you can try gently tapping the corresponding position of the vending machine where the goods are stuck, or slightly shaking the vending machine (be careful not to damage the machine with excessive force). Perhaps this way, the stuck goods can be loosened and shipped smoothly.
2、 Contact the operator or relevant personnel
Search for contact information
If the product is still stuck after the above simple operation, it is necessary to contact the vending machine operator or relevant maintenance personnel in a timely manner to solve the problem. Generally, customer service telephone, maintenance telephone, WeChat official account (some can feed back faults through official account) and other contact information will be posted at the prominent position of the vending machine, such as the side of the machine, the top of the front or around the operation screen. In addition, some vending machines also support clicking on buttons such as "fault feedback" directly on the operating interface, and filling in relevant information according to the prompts to provide feedback on the card situation.
Accurately provide feedback on the fault situation
When contacting the operator or staff, describe the fault situation as accurately and in detail as possible. For example, explaining which vending machine it is located at (providing information such as the vending machine number and specific location for staff to quickly locate), which aisle is experiencing a problem with stuck goods, what product was purchased, payment time, and other key details can help maintenance personnel understand the situation in advance, prepare maintenance tools and solutions more efficiently, and arrive faster to deal with faults, reducing your waiting time.
3、 Retain relevant vouchers
Screenshot of Payment Voucher
To protect your rights and avoid unnecessary disputes in the future, remember to keep the payment voucher. If it is a QR code payment, then save a screenshot of the successful payment page; If you pay by card or cash, you can also take pictures of the vending machine showing the payment page or other relevant screens that can prove that you have made the payment. In this way, even if there are some disputes in the process of resolving the card issue, you still have evidence to prove that you have indeed paid.
Record the fault situation
You can take a few photos of the vending machine displaying the stuck goods prompt with your mobile phone, or record a short video of the situation where the goods are stuck in the aisle. These intuitive records can play an important role in communication with the operator and possible rights protection in the future, allowing the other party to see the actual situation of the malfunction more clearly and facilitate quick handling.
4、 Understand common reasons for card cargo and preventive measures (for reference)
Common reasons for card cargo
Product size issue: If the size and shape of the product do not match the cargo aisle, it is easy to cause jamming. For example, some irregularly shaped snacks or larger toys may get stuck when passing through the aisle.
Freight aisle malfunction: The springs, rails, and other components inside the cargo aisle may deform, be damaged, or accumulate debris after prolonged use, which can affect the normal shipment of goods and cause cargo jams. If a spring loses its elasticity, it cannot smoothly push the product out.
Machine tilting or shaking: If the position of the vending machine is not stable, it may tilt or be frequently shaken by external forces, which may cause the goods to deviate from the normal track during shipment and get stuck.
Preventive measures against cargo jams
Choose legitimate products: When the operator replenishes the vending machine, they should try to choose products with standard sizes and regular shapes to ensure that they can fit the aisle and reduce the risk of jamming caused by product problems.
Regular maintenance of the machine: Conduct comprehensive inspections and maintenance of the vending machine regularly, clean up debris in the cargo aisle, check whether the springs, rails, and other components are normal, replace problematic components in a timely manner, ensure smooth operation of the cargo aisle, and also ensure that the vending machine is placed smoothly to avoid shaking.
In short, there is no need to worry too much when encountering a stuck item in the vending machine. Following the above methods can generally solve the problem properly. What strange malfunctions have you encountered while using vending machines, and how have you solved them? Welcome to share and exchange in the comment section, so that more people can refer to similar problems.
