In the process of investing in unattended vending machines, a complete after - sales guarantee is the key for buyers to operate with peace of mind. Zhigou Technology is well aware of this and has equipped its unattended vending machines with a comprehensive after - sales guarantee system to ensure that buyers have no worries during the operation process and can fully focus on business expansion and profit growth.

I. Professional Installation and Commissioning Services

1. On - site Installation by Professional Team
   After a buyer purchases a Zhigou Technology unattended vending machine, we will arrange an experienced professional technical team to carry out on - site installation. These technicians have undergone strict training and assessment and are familiar with the installation processes and key points of various models. Upon arrival at the site, they will conduct a reasonable layout plan according to the placement environment of the vending machine, ensuring that the installation location of the vending machine is not only convenient for customers to use but also beneficial to daily operation and management. For example, in places such as schools and office buildings, considering the foot traffic and convenience of use, the installation will be carried out in areas with frequent personnel flow and open space.

2. Precise Commissioning to Ensure Operation
   After installation, the technicians will conduct a comprehensive and precise commissioning of the unattended vending machine. Every aspect, from the power connection, refrigeration and heating systems (if any), to the product identification, dispensing system, and payment system, will be carefully inspected and adjusted. By simulating various purchasing scenarios, it is ensured that the vending machine can accurately identify products, dispense stably, and the payment system can respond quickly and complete transactions. Only when all functions of the vending machine reach the optimal operating state will the technicians leave, delivering a high - quality device to the buyer that can be put into use immediately.

II. Comprehensive Training Services

1. Operation Training for Quick Mastery
   Zhigou Technology provides detailed operation training for buyers to help them quickly familiarize themselves with all operations of the unattended vending machine. The training content covers the startup and shutdown procedures of the device, the operation of product shelving and restocking, and how to view sales data, inventory information, etc., through the background management system. During the training, technicians will conduct on - site demonstrations and guide buyers to operate in person to ensure that buyers can master every operation step proficiently. For example, when teaching product shelving, the placing techniques of different types of products will be explained in detail to avoid product jamming.

2. Operation Management Training to Boost Profits
   In addition to operation training, we also provide in - depth operation management training. Professional operation experts will teach buyers knowledge and skills in market analysis, product selection, pricing strategies, and promotional activity planning, combined with real - life cases. Through training, buyers can learn how to analyze the consumption needs of target customer groups according to different placement scenarios, so as to select suitable products for sale; how to develop a reasonable price system to improve product competitiveness while ensuring profits; and how to attract more customers to buy and increase sales through promotional activities.

III. Fast - response After - sales Repair

1. 7×24 - hour Hotline Support
   Zhigou Technology has set up a dedicated after - sales repair hotline to provide 7×24 - hour uninterrupted service. Whenever and wherever a buyer encounters any problems during the operation process, they only need to call the hotline to get in touch with our after - sales team immediately. The after - sales staff will record the problem in the first place and, according to the urgency and nature of the problem, quickly arrange corresponding solutions. For some simple problems, the after - sales staff will guide the buyer to solve them by phone, saving time and cost; for more complex problems, maintenance personnel will be arranged to visit the site in a timely manner.

2. Timely On - site Service by Professional Maintenance Team
   We have a professional after - sales maintenance team, and all members have rich maintenance experience and professional skills. After receiving an on - site maintenance task, the maintenance personnel will rush to the site as soon as possible with the necessary tools and accessories. After arriving at the site, the maintenance personnel will quickly conduct a comprehensive inspection of the equipment, accurately determine the cause of the failure, and take effective repair measures. During the repair process, the maintenance personnel will strictly follow the standardized repair process to ensure the repair quality. At the same time, the maintenance personnel will also explain the cause of the failure and the repair method to the buyer in detail, helping the buyer better understand the equipment and avoid similar problems from occurring again.

IV. Regular Follow - up and Equipment Maintenance

1. Regular Follow - up to Understand Needs
   Zhigou Technology will arrange special personnel to regularly follow up with buyers to understand the usage of the unattended vending machines and the needs of buyers. The follow - up methods include telephone follow - up and on - site visits. Through communication with buyers, we can promptly collect the problems and suggestions encountered by buyers during the operation process, providing a basis for further optimizing products and services. For example, through follow - up, if it is found that the sales of a certain product are not good in a certain area, we will analyze the reasons with the buyer and provide corresponding solutions, such as adjusting the product variety or optimizing the display method.

2. Regular Maintenance to Prolong Lifespan
   To ensure that the unattended vending machines always maintain a good operating state, Zhigou Technology also provides regular equipment maintenance services for buyers. Our technicians will conduct a comprehensive inspection and maintenance of the vending machines on - site at regular intervals according to the scheduled maintenance plan. The maintenance content includes cleaning the machine body, checking the circuit system, testing the refrigeration and heating systems (if any), calibrating the product identification sensors, etc. Through regular maintenance, potential problems can be detected and solved in a timely manner, the service life of the equipment can be extended, and the equipment failure rate can be reduced, saving operating costs for buyers.

With comprehensive after - sales guarantee services such as professional installation and commissioning, comprehensive training, fast - response after - sales repair, and regular follow - up and equipment maintenance, Zhigou Technology truly enables buyers to have no worries during the process of investing in unattended vending machines, escorting the successful operation of buyers.